Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME 

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment centre by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 14 working days (excluding Saturdays, Sundays, Holidays, and carrier delays) to process. 

After your payment is authorized and verified, standard orders can still take 14 working days to process. This is just an estimate and doesn't include weekends or holidays.

PLEASE NOTE, DUE TO COVID-19 ORDERS MAY TAKE UP TO 6 WEEKS TO BE RECEIVED. ONCE ORDERS HAVE BEEN DISPATCHED WE ARE UNABLE TO MAKE ANY CHANGES OR ACCEPT CANCELLATIONS.    

IMPORT DUTIES 

Import duties, taxes and charges are not included in the price or shipping charge. Please check with your country’s custom office to determine what these additional costs will be before purchasing.